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Unified Communications

Our goal is to serve our customers in the way they want to be served. We expect our customers to switch between various modes of communication, depending on where they are and how they are comfortable communicating with us. This could be a phone call, an email, a text message, or even an Internet form. A customer may start by looking at something on our website and then want to call or chat and discuss with someone. Our "someone" would want to have a awareness of what has transpired on the other channel. Do we need unified communications to enable this? What will it take to create this capability? Cost, time, skills?

Comments

good job!